Support

Two things, for homes and businesses: full fibre (FTTP) broadband and digital phone (VoIP). For businesses, digital phone includes hosted cloud phone systems and SIP trunks.

In most cases, yes, and number porting is free for homes and businesses. Tell us your number and current provider and we’ll arrange the move and agree a switch date with you.

The UK’s old analogue phone network (the PSTN) is being retired and landline calls are moving to digital lines that run over broadband. Read our Digital Switchover guide for more.

No. Our digital phone can be bought on its own and works over any provider’s broadband, for homes and businesses. You can also bundle it with our full fibre if you’d like everything in one place.

Yes. Our digital phone plans give you a UK landline number over broadband. Porting is free; staff arrange it by hand and it usually takes a few working days. See Digital Phone and what happens in a power cut.

Many corded and cordless phones work with a digital line by plugging into your router’s phone port. If yours doesn’t, we’ll advise on alternatives.

Digital phones need power. If you rely on your landline to call 999, for example because you have no mobile phone, no reliable mobile signal at home, or you use a telecare alarm, please tell us. We’ll give you a free solution, such as a suitable battery back-up for the equipment we install, so you can still call 999 for at least one hour in a power cut.

Check with the company that supplies or monitors the device whether it works over a digital line, and tell us about it when you order or switch. If you have telecare or an alarm on the line, we pause the switch until a member of staff has spoken with you and we are satisfied a safe solution is in place. More detail: /help/alarms-telecare-and-the-digital-switchover/.

Full fibre, or FTTP (fibre to the premises), runs fibre optic cable all the way to your home or business rather than switching to copper at a street cabinet.

Our online availability checker is on our Check availability page. Enter your postcode to see the services you can get at your address.

Plan prices are on our Full Fibre page and in the price guide.

We want to put things right. See our Complaints Code for how to raise a complaint and what happens next.