Price Guide
We're not registered for VAT, so we don't charge it. The prices we show are the total you pay.
This guide lists the prices and charges for the services we sell directly. You’ll get your contract summary before you order. It and your order confirmation show the prices for your plan. Our Terms and Conditions explain when each charge applies.
Full Fibre broadband
| Plan | Plan speed | Monthly price |
|---|---|---|
| Fibre Essential | 150 Mbps | £53 |
| Fibre Plus | 500 Mbps | £73 |
| Fibre Max | 900 Mbps | £83 |
- Contract: 18-month minimum term.
- Your price is fixed for your whole 18-month contract.
- Set-up fee: £0.
- Standard installation: free.
- Router: lent to you free of charge.
- All plans are unlimited.
Extras
| Extra | Price |
|---|---|
| Static IP address | £5 a month |
| Routed IP block, on request | £15 a month |
Business Fibre broadband
| Plan | Plan speed | Monthly price |
|---|---|---|
| Business Fibre 150 | 150 Mbps | £58.00 |
| Business Fibre 500 | 500 Mbps | £78.00 |
| Business Fibre 900 | 900 Mbps | £88.00 |
- Contract: 18-month minimum term (same as home).
- Your price is fixed for your whole 18-month contract.
- Set-up fee: £0.
- Standard installation: free.
- Router: lent to you free of charge.
- All plans are unlimited.
Home Phone Essentials
| Plan | Monthly price | Contract |
|---|---|---|
| Home Phone Essentials (with any broadband), pay as you go calls | £5.99 | 12 months |
Home Phone Essentials includes:
- one UK landline phone number, free
- one UK phone number: keep your existing number (we move it for free) or get a new one
- a one-off set-up and delivery charge of £9.99. Your phone adapter is lent to you, not sold.
- no included minutes: you pay only for the calls you make.
Home Phone Essentials call charges
| Calls | Price |
|---|---|
| UK landlines (01, 02 and 03) and UK mobiles (07), but not 070 or 076 numbers | 10p a minute, charged per second, with no connection charge |
| Freephone numbers starting 080 and 116 | Free |
| 999 and 112 emergency calls | Free, from the phone or adapter plugged into your home digital phone service |
| International calls and numbers starting 09, 118, 070, 084 and 087 | Barred. We’ll lift any of these bars free of charge if you ask. |
Talk 1000 digital phone
| Plan | Monthly price | Contract |
|---|---|---|
| Talk 1000 with our broadband | £9.99 | 12 months (your broadband keeps its 18-month term) |
| Talk 1000 on its own (with any broadband) | £14.99 | 12 months |
If you take Talk 1000 with our broadband, your phone has its own 12-month term. Your broadband keeps its 18-month term.
Talk 1000 includes:
- 1,000 minutes a month to UK landlines (01, 02 and 03) and UK mobiles (07), but not 070 or 076 numbers
- as many as 500 of these to mobiles, 300 to 03
- one UK phone number
- one UK phone number: keep your existing number (we move it for free) or get a new one.
Call charges
| Calls | Price |
|---|---|
| UK landlines and mobiles, after your 1,000 minutes are used | 10p a minute |
| 999 and 112 emergency calls | Free. From your home digital phone, we connect the call. From our mobile app, the call is passed to your mobile’s own dialler and SIM, and your mobile network connects it free. |
Business Talk 2000
| Plan | Monthly price | Contract |
|---|---|---|
| Business Talk 2000 | £14.49 | 12 months |
Digital phone: set-up and delivery
| Charge | Price |
|---|---|
| Set-up and delivery: Home Phone Essentials, Talk 1000 and Business Talk 2000 | £9.99, one-off. It covers setting up your line, preparing your phone adapter and posting it to you. Your adapter is lent to you, not sold. |
| Set-up: VoIP App only | £0 |
| Set-up: full fibre broadband, 18-month contract | £0 |
Digital phone extras
| Extra | Price |
|---|---|
| VoIP app on VoIP App only | Included |
Barred numbers
International calls and numbers starting 09, 118, 070, 084 and 087 are barred. We’ll lift any of these bars free of charge if you ask.
Safety limits
The limits are based on what those calls cost us, so a limit isn’t the same as the amount on your bill.
| Home and VoIP App only | Business | |
|---|---|---|
| We contact you (alert) | £3 a day, or £10 a month | £5 a day, or £20 a month |
| We stop outgoing calls and contact you (block) | £10 a day, or £30 a month | £15 a day, or £75 a month |
VoIP App only
| Service | Price |
|---|---|
| VoIP App only (Talk 1000) | £14.99 a month, 1-month rolling, no set-up fee. 1,000 UK minutes (as many as 500 of these to mobiles, 300 to 03). Then 10p a minute, charged by the second. International calls and numbers starting 09, 118, 070, 084 and 087 are barred until you ask us to lift the bar. |
| 999 and 112 from the VoIP app | Free. The app passes the call to your mobile’s own dialler, and your mobile network connects it using your SIM. |
Payment and account charges
| Charge | Price |
|---|---|
| Late payment fee, home customers | £5 |
| Late payment fee, business customers | £10 |
| Restarting your service after a suspension | Free |
| Reconnecting your service after a full disconnection | £49, plus a new contract on our standard minimum term |
| Itemised bill | Free |
| Bills in large print, Braille or audio | Free |
We may charge a late payment fee if a payment is still missing after we have tried to collect it. We always warn you before we suspend any service. If you are finding it hard to pay, please talk to us. We can help.
Equipment and visit charges
| Charge | Price |
|---|---|
| Missed engineer appointment | £60 |
| Engineer visit where the fault is in your own equipment or wiring (only if you agree before the visit) | £120 including the first hour, then £27.50 per half hour. Evenings and Saturdays: £147 including the first hour. Sundays: £174 including the first hour. |
| Returning your router or phone adapter | Free. We send you a prepaid return bag or label. |
| Phone adapter not returned within 30 days of your service ending, or returned damaged | £49.99 in the first 2 years, £24.99 after that |
| Wi-Fi router not returned within 30 days of your service ending, or returned damaged | £99.99 in the first 2 years, £49.99 after that |
| Damaged equipment we can repair | What the repair costs us, never more than the charge above |
| Equipment returned within 60 days of the charge, without damage | We refund the charge in full |
| Normal wear and tear, marks on the outside, or a fault you didn’t cause | No charge |
Missed appointments: You can change or cancel an engineer appointment for free up to 24 hours before. If you cancel later, or no one aged 18 or over is there to let the engineer in, we may charge £60 to cover our costs. We won’t charge if there’s a genuine emergency, or if we missed the appointment.
Site visits: we only charge for a visit when the fault is in your own equipment or wiring, and only if you agree to the charge before the visit.
Early exit charges
Minimum terms: full fibre broadband 18 months; Home Phone Essentials, Talk 1000 and Business Talk 2000 12 months; VoIP App only 1 month (no early exit charge on the rolling month once notice is given).
If you leave during a phone plan’s minimum term, you pay the amount below for each month left on that phone plan. Each amount is the monthly price minus the costs we save when you leave. The total is never more than the monthly charges left. After the minimum term ends, there is no exit charge. You don’t pay this if you cancel within the 14-day cooling-off period (home customers), leave because we make a change to your contract that is not to your benefit, or leave because your speed stays below your minimum guaranteed speed and we can’t fix it within 30 days.
| Plan | Monthly price | Early exit charge per month left |
|---|---|---|
| Home Phone Essentials | £5.99 | £3.29 |
| Talk 1000 on its own | £14.99 | £9.89 |
| Talk 1000 with our broadband (phone part) | £9.99 | £4.89 |
| Business Talk 2000 | £14.49 | £6.99 |
Worked examples (8 months left on the phone plan):
Essentials: 8 × £3.29 = £26.32.
Talk 1000 on its own: 8 × £9.89 = £79.12.
Talk 1000 with our broadband: 8 × £4.89 = £39.12.
Business Talk 2000: 8 × £6.99 = £55.92.
Full fibre broadband: if you leave during the 18-month minimum term, you pay the monthly charges left, minus the costs we save because you have left. Your contract summary shows the amount for each month left. The charge is never more than the monthly charges left, and there is no exit charge after the minimum term.
Automatic compensation
We pay home customers automatic compensation in line with Ofcom’s automatic compensation scheme. You don’t need to ask for it. The current amounts are:
| What happened | Compensation |
|---|---|
| Your service stopped working and is not fixed two full working days after you reported it | £10.34 for each calendar day it is not fixed |
| An engineer missed an appointment, or it was cancelled with less than 24 hours’ notice | £32.31 for each missed appointment |
| Your new service didn’t start on the date we promised | £6.46 for each calendar day of delay |
The scheme’s amounts go up each year with inflation. If your broadband and phone both stop working at the same time, you get one payment. We pay compensation as a credit on your bill, within 30 days.
Questions
Call us on 0330 350 2880 or email support@telqaris.com. You can ask to speak to a person at any time.